Return & Refund Policy

At Baltistan Organic Dry Fruits, we are committed to delivering fresh, hygienically packed, and high-quality dry fruits and natural food products from Baltistan.

If you receive a product that is spoiled, smelly, damaged, broken, expired, contaminated, incorrect, or otherwise not suitable for consumption, you may request a return, replacement, or refund under the conditions below.

1. Eligibility for Returns

A return, replacement, or refund may be accepted if:

• The product is spoiled or has a bad or unusual smell.
• The product is expired or appears unsafe to consume.
• The product is damaged, crushed, broken, or affected during delivery.
• You received the wrong product or incorrect variant.
• The product has a genuine quality issue that makes it unfit for consumption.

The product may be opened if the issue could only be identified after opening the package. Customers should keep the remaining product, packaging, label, and order details until the claim has been reviewed.

2. Return Window

Customers must contact us within 7 days of receiving the order.

Return, replacement, or refund requests made after the 7-day period may not be accepted.

3. Product Condition

We accept returns for eligible products that are new or slightly used/opened when a genuine quality issue is discovered.

Some issues such as bad smell, spoilage, unusual taste, or poor product condition may only become noticeable after opening the package.

• An opened product may still be eligible if there is a genuine quality issue.
• Products that have been fully consumed cannot be returned.
• Products that have been half or substantially consumed are not eligible for return or refund.
• Customers should stop consuming the product once an issue is noticed and contact us promptly.

4. Return Process

To request a return, replacement, or refund:

1. Contact our support team within 7 days of delivery.
2. Provide your order number.
3. Explain the issue clearly.
4. Share clear photos or videos of the product and packaging where possible.
5. Keep the remaining product and packaging until our team reviews the claim.

Once the claim is approved, our team will provide instructions for returning the product by mail or courier if a physical return is required.

5. Return Shipping Cost

For approved returns involving a spoiled, damaged, broken, expired, incorrect, contaminated, or defective product, Baltistan Organic Dry Fruits will cover the return shipping cost where a physical return is required.

Customers will not be charged a restocking fee for approved returns.

6. Refunds and Replacements

For approved claims, we may offer:

• A replacement product, or
• A refund to the original payment method or another suitable refund method, depending on how the order was paid.

Approved refunds are generally processed within up to 10 business days after the claim has been approved.

7. Exchanges

Exchanges may be offered for approved claims where the product is spoiled, damaged, broken, expired, incorrect, contaminated, or otherwise unsuitable for consumption.

A replacement product may be provided instead of a refund where appropriate and agreed with the customer.

8. Non-Returnable Situations

Returns, exchanges, or refunds may not be accepted when:

• The product has been fully or substantially consumed.
• The customer changes their mind after receiving a product that is otherwise fresh and correct.
• The product was damaged due to improper storage or handling after delivery.
• The return request is submitted after the 7-day return window without a valid reason.
• There is insufficient information or evidence to verify the claimed issue.

Products purchased during a sale, discount, bundle, or special offer are still eligible for return if they are genuinely spoiled, damaged, broken, expired, incorrect, contaminated, or unsafe to consume.

9. Our Commitment

We take product quality seriously and follow careful packaging, storage, and handling procedures before dispatch.

If you receive a dry fruit or food product that is spoiled, damaged, broken, smelly, expired, incorrect, or otherwise unsuitable for consumption, contact us within 7 days and we will review your claim fairly.

Need Help?

For return, refund, replacement, or exchange assistance:

Email: baltistanorganicd@gmail.com
Phone / WhatsApp: +92 326 3950224

Baltistan Organic Dry Fruits reserves the right to review each return, replacement, exchange, or refund request based on the product condition and supporting evidence provided.