Return Policy

Return & Refund Policy

At Baltistan Organic Dry Fruits, customer satisfaction is our top priority. We take pride in delivering only 100% pure, fresh, and organic dry fruits from the mountains of Baltistan.

Please read our return and refund policy carefully:

1. Eligibility for Returns

  • Returns are only accepted if:

    • The product delivered is damaged, expired, or incorrect.

    • The package is unopened, unused, and in its original condition.

  • Due to the perishable nature of dry fruits, we do not accept returns for opened or partially consumed products.

2. Time Frame

  • Customers must notify us of any issue within 3 days of receiving the order.

  • Requests made after this period will unfortunately not be eligible for return or refund.

3. Return Process

  1. Contact our support team via Email: baltistanorganicd@gmail.com or WhatsApp: +92 326 3950224 with your order number and details.

  2. Share clear photos of the product and packaging to verify the issue.

  3. Once approved, you will be guided on how to return the product (if required).

4. Refunds

  • Approved refunds will be issued in the form of:

    • Replacement of the product (preferred), or

    • Refund to your original payment method (processing time: 7–10 business days).

  • Shipping charges are non-refundable unless the error was on our side.

5. Non-Returnable Items

  • Products purchased on sale, discount, or special offers are non-returnable.

  • Opened or partially consumed packs cannot be returned.

6. Our Commitment

We ensure strict quality control, secure packaging, and hygienic handling. If your order ever falls short of expectations, rest assured we will resolve it promptly and fairly.

📩 Need Help?
For return or refund assistance, please contact us at:
Email: baltistanorganicd@gmail.com
Phone/WhatsApp: +92 326 3950224

⚖️ This Return Policy is subject to change without prior notice. Please review our policy at the time of purchase.